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Privacy Policy

Effective Date: October 17th, 2024

1. Introduction

Welcome to Napa Valley StreamFest (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, www.napavalleystreamfest.com (the “Site”), and use our services, such as ticket purchases, subscriptions, and other festival-related activities.

2. Information We Collect

We collect information from you in several ways when you visit our Site or interact with our services:

Personal Information: When you subscribe, purchase tickets, or fill out forms, we may collect personal information such as your name, email address, phone number, payment information (such as credit card details), and any other information you provide.

Automatically Collected Information: When you visit our Site, we automatically collect certain data such as your IP address, browser type, device type, referring website, and pages viewed. This information is collected through cookies and other tracking technologies.

3. Use of Third-Party Platforms

Our website may use third-party platforms for hosting, analytics, and site management. These platforms may collect data related to website performance, security, and usage. Please refer to the privacy policies of any third-party platforms we use for more information on how they handle your data.

4. Use of Google Analytics

We use Google Analytics to help us understand how users interact with our Site. Google Analytics uses cookies to collect information about how often users visit the Site, what pages they visit, and their general behavior on the website. This helps us improve our services and tailor the user experience.

Google Analytics collects only the IP address assigned to you on the date you visit the Site, not your name or other identifying information. We do not combine the information collected through Google Analytics with personal information.

Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site, manage your login sessions, and track user behavior. Cookies may collect information such as your IP address, browser type, and interactions with the Site.

Types of cookies we use:

  • Essential Cookies: These are necessary for the operation of our website (e.g., for ticket sales and login management).
  • Performance Cookies: These help us analyze website usage and improve performance.
  • Advertising Cookies: These may be used to display relevant ads to users based on their browsing behavior.

You can choose to disable cookies via your browser settings, though doing so may impact the functionality of certain features on our Site.

6. How We Use Your Information

We use the information we collect to:

  • Process ticket purchases, subscriptions, and other transactions;
  • Communicate with you about Napa Valley StreamFest updates, promotions, and events;
  • Personalize your experience on the Site;
  • Analyze trends and improve the functionality of the Site;
  • Ensure compliance with legal obligations.

7. Ticket Sales and Payment Information

When you purchase tickets through our Site, your payment information is processed securely by our third-party payment processor. We do not store or have direct access to your full credit card details. We collect information such as your name, email address, and payment confirmation to process your ticket orders and provide customer support if needed.

Our payment processors comply with industry-standard security protocols to protect your financial information.

8. Subscriptions and Information Collection

If you subscribe to receive updates or special offers from Napa Valley StreamFest, we will collect your name, email address, and any other information you provide. This information will be used solely for sending relevant content and festival-related information.

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of our communications.

9. Sharing Your Information

We do not sell or trade your personal information to outside parties. However, we may share your data in the following circumstances:

  • With Service Providers: We may share your data with trusted third-party providers, such as payment processors, event management tools, and website hosting partners, who help us operate the Site and provide services to you.
  • In Compliance with Laws: We may disclose your information to comply with legal obligations, court orders, or other lawful requests by public authorities.

10. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

11. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to update or correct any inaccuracies.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Restriction: You may request the restriction of processing your personal information.
  • Data Portability: You may request that your data be transferred to another service provider.
  • Objection: You may object to the processing of your data, including for marketing purposes.

To exercise these rights, please contact us at info@napavalleystreamfest.com.

12. Links to Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before sharing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this policy regularly.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Napa Valley StreamFest
info@napavalleystreamfest.com